Returns & Refund
Your satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
We accept returns within 30 days of delivery.
To qualify for a return:
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Items must be unused and unwashed
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Items must be in original packaging
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Proof of purchase is required
For hygiene and safety reasons, used baby towels may not be eligible for return.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Provide:
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Your order number
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Clear photographs of the item and packaging
We will review the case and offer a replacement or refund where appropriate.
Refund Process
Once your returned item is received and inspected:
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You will be notified of approval or rejection
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Approved refunds are processed within 5–10 business days
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Refunds are issued to the original payment method
Shipping fees are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.
To initiate a return, please contact:
support@[yourbrand].com